Food support at our Foodbanks+

Updated Monday 13/10/21

Edinburgh City Mission continues to operate a referral-only service to provide help for those in genuine need across our whole network, subject to the information below. Please note that our services are provided on a referral only basis for those who are in extreme financial crisis and have no other way of accessing food.

If someone has a cough or fever, or are living with someone who displays these symptoms, they can still be referred to us, but should not attend a Foodbank+.

There are a number of health issues that should be identified in the referral process: click here  If anyone has any of these health conditions, please state their health condition on the referral in the notes section, and phone our office (0131-225-9445) to discuss the referral with us. 

Anyone with a cough or fever should not, under any circumstances, attend a Foodbank+. 

Online Referrals

On 15th February 2021, we launched a new online referral system. This requires registration and a login. Local agencies and practitioners such as doctors, support workers, social workers or church ministers who wish to refer families or individuals for food support at our Foodbank+ network can do so using the new system.  

If you have already registered as a referral agent, you may access the system via the Referral Login button below. If you have not yet registered, please take a moment to do so via the Register button.

It is the Referral Agent's responsibiltiy to assess their client's situation, and to ascertain if they are in genuine need of food.

Please note: The number of referrals is limited per person per year. Please contact the office if your client has reached the limit.

Please contact the office if you are a referral agent and are experiencing difficulties logging into your online referral account.

If you require emergency food without a referral, please click here.

You can read testimonials from some of our current referrers below.

Covid-19 Food Fund

At Edinburgh City Mission we are aware that the current crisis caused by Covid-19 and the Government’s regulations might increase the number of families referred to our Foodbanks+, the number of people relying on our Soul Food weekly meals and the needs of the refugee families that we support. Your contribution will be used to purchase food for these vulnerable families in our city. Our target will allow us to cover the estimated increase in the demand for the next couple of months.


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Thank you for your support!

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A referrer from Criminal Justice - City Wide Service

“The reason I refer my clients to the Foodbank+ (formerly Basics Bank), is due to the fact that my client may be very hungry, and may not have eaten for a period of time.  That is the first reason; secondly, Foodbank+ provide my clients with support on a one to one basis, a friendly face that is interested in them, and not from a Professional point of view, which is really important.  The service provides my client with the opportunity to sit down, have a cup of tea, in a friendly and non-judgmental way; they are invited to come back, not only for essential food, but for the volunteer to meet with them again, where a relationship of trust and mutual respect is formed and where the client feels comfortable.

As the majority of my clients live in temporary accommodation, mainly Bed and Breakfasts, and where the Benefit system is difficult for them, they are often without money for long periods of time.  Clients have also suffered the added complications of having had their welfare benefits sanctioned, and can be without payment for up to 6 months.  The support from Foodbank+ is essential for the client to source food and companionship at difficult times.“

Resource Worker

A referrer from Tenancy Support

“I refer people to the Foodbank+ (formerly Basics Bank) who I know are not in a position to buy food or enough food and the situation they are going through is not going to be resolved quickly. I also make referrals for emergency food provision for up to 3 days at the Trussel Trust.

The Foodbank+ is a lifeline for people who are on a low income and, although working, can’t get through to payday or have lost work, been sanctioned, waiting for a Universal Credit payments or have had an unexpected expense.

The reason I find the Foodbank+ helpful is that people can be referred for support for up to 6 weeks. This gives me time to work on more complex cases; Issues like helping get the right benefits in place, making support referrals, applying  for charitable grants the client may be eligible for or signposting clients to other services.  It’s not that I am thinking, ‘Oh the Foodbank+ will pick up the slack here and I am twiddling my thumbs.’ It is just that working through benefit issues or waiting for payday can be a long haul and take a long time. During this time it gives me peace of mind to know that at least people will have some food.

I have been making referrals to the Basic bank for about 5 years. Sadly the need for the service is growing as welfare reform takes hold and people’s wages are not keeping up with inflation. 

I wish we were not living in such a society where foodbanks were necessary but whilst this is the case I am grateful for the help and support available from The Basic Bank.”

Tenancy Support

Hillcrest

A referrer from DTTO II

“Billy arrived at the DTTO II; he was very pale and unkempt.  Billy had been living in a furnished flat provided by the Council.  He suffers from mental health problems, and I had supported him to change his claim to Employment and Support Allowance.  Unfortunately, I was advised that he would have to wait up to 6 weeks to receive a payment and had been without any money for 2 weeks, when he arrived at the office.  I referred him to Foodbank+ (formerly Basics Bank), highlighting his issues.  Billy was asked to attend a nearby Foodbank+ that day and was provided with food, but more importantly, he was able to sit and have a chat to one of the many volunteers. 

He attended Foodbank+ for 4 weeks, and once his payments were back in place, Billy asked if he could volunteer with Basics Bank, as he wanted to show his appreciation for the help that he had received when he was in need.  Billy is now volunteering with Crisis, where he sorts out all the food that will be delivered to Foodbanks+ around Edinburgh.”

Resource Worker

DTTO II

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Edinburgh City Mission will only contact you in relation to what you have signed up to. If at any point you would like to change your details or be taken off the mailing list please contact us at mail@edinburghcitymission.org.uk or 0131 225 9445.

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